Problems Placing an Order?

Your business is important to us. If you are receiving an error message or having other difficulties completing our online order form, please read through the suggestions below or give us a call during regular business hours.

Unsure if your order went through? Once an order has been successfully placed, you will receive an "Order Complete!" confirmation page which will included your Invoice number. You will also receive an email confirmation (assuming a valid email address has been provided during checkout and spam filters did not prevent it's delivery) with your Invoice number.

Sometimes an order will be successfully submitted even if you get an error message on the last step of making payment. Please check the list of recent orders in Your "Order History" located within your Account before attempting to place the order again. If you have already tried multiple times to place an order and have received errors, click here to see if you have made duplicate orders. Note if you did not set up an account, you will not be able to view order history, order status or track your order through our website.

Empty Shopping Cart. If your Shopping Cart is empty or items are missing from it, it is likely that your order went through.

Error message on payment page. Make sure that you have selected the correct credit card type and expiration date from the dropdown boxes. Verify that the credit card number was entered correctly, without any spaces or dashes. If you are using a new (or recently reissued) credit card, please be sure that you have activated the new card before entering it into the order form.

Duplicate Transaction Error message on payment page. If you have entered incorrect credit card information and receive any type of credit card related error, you must wait 5 minutes before trying again or you will receive a "Duplicate Transaction" error message. This is a security setting of our system. If you receive this message, this means that your order has NOT been successfully submitted and you have not placed two orders.

Gift certificate or promotional claim code is not accepted. First, be sure that you are entering the claim code exactly as it appears on your gift certificate or promotional offer, and that the code has not expired. If the code is correct, then it is likely that your order does not meet the qualifications for using the gift certificate or promotional code. Also, you must use the same email address during checkout that your gift certificate was issued to.

Gift certificate or promotional claim code is "already redeemed." You need to enter your claim code into the order form only once to redeem those funds. If you are receiving an error message that indicates your claim code has already been redeemed, you should see that these funds are already listed on the "Payment" section of the order form.

Page keeps looping back or is not updating. If you are being looped back to the same page on the order form, or the form is not updating when you make changes, this may happen if your Web browser is caching, or storing, an old copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.

System Error. These errors usually occur for only a short time. Please return to our Web site and try again later.

Other troubleshooting tips. If your problem is not listed above, it's possible that one of these suggestions may help:

• Refresh the page. If a page loads only halfway or takes a very long time to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" often solves the problem.
• Clear your cache. Most Web browsers temporarily store a local copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, go to "Tools" and choose "Internet Options"), and delete the files stored in your cache.
• Use the Print Order Form. If you have trouble accessing or using our online order form, or if the order form causes an error on the final step, please use our Print Order Form or call us to place your order.

Our Customer Service department will be happy to assist you.