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Problems
Placing an Order?
Problems Placing an Order?
Your
business is important to us. If you are receiving an error
message or having other difficulties completing our online
order form, please read through the suggestions below.
Unsure
if your order went through? Sometimes an order will be
successfully submitted even if you get an error message on
the last step. Please check the list of recent orders in Your
Account before attempting to place the order again. If
you have already tried multiple times to place an order and
have received errors, click
here to see if you have made duplicate orders. Note if
you did not set up an account, you will not be able to view
order status.
Empty
Shopping Cart. If your Shopping
Cart is empty or items are missing from it, it is likely
that your order went through.
Error
message on payment page. Make sure that you have selected
the correct credit card type and expiration date from the
dropdown boxes. Verify that the credit card number was entered
correctly, without any spaces or dashes. If you are using
a new (or recently reissued) credit card, please be sure that
you have activated the new card before entering it into the
order form.
Gift
certificate or promotional claim code is not accepted.
First, be sure that you are entering the claim code exactly
as it appears on your gift certificate or promotional offer,
and that the code has not expired. If the code is correct,
then it is likely that your order does not meet the qualifications
for using the gift certificate or promotional code.
Gift
certificate or promotional claim code is "already redeemed."
You need to enter your claim code into the order form only
once to redeem those funds. If you are receiving an error
message that indicates your claim code has already been redeemed,
you should see that these funds are already listed on the
"Payment" section of the order form.
Page
keeps looping back or is not updating. If you are being
looped back to the same page on the order form, or the form
is not updating when you make changes, this may happen if
your Web browser is caching, or storing, an old copy of the
page. You can force your browser to update the page by holding
down the Shift key on your keyboard and simultaneously clicking
the Reload or Refresh button on your browser.
System
Error. These errors usually occur for only a short time.
Please return to our Web site and try again later.
Other
troubleshooting tips. If your problem is not listed above,
it's possible that one of these suggestions may help:
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